English. PWM Rover Elite 20A 40A - Manual PWM Rover Elite 20A 40A - Datasheet Fuses and Wire Gauge MPPT Rover Elite 20/40A. During the process, Renogy was able to increase our presence by expanding the number of online marketplaces, suppliers, and wholesale partners they worked with. No one is answering my calls or emails. Renogy Framed Solar Panels have a performance warranty of 25 years. Products. While Goal Zero offers between 150Wh and 3032Wh of electricity, Renogy provides between 97Wh and 1075Wh of electricity. Despite many calls to customer service, I still don't have everything. The Renogy 200 Watt 12 Volt Monocrystalline Solar Panel is one of the main components for any solar power (PV) system. Whereas our charge controllers have an operating temperature of -35°C to 55°C. 3.7 out of 5 stars Best Sellers Rank #390,361 in Patio, Lawn & Garden (See Top 100 in Patio, Lawn & Garden) #1,088 in Solar Panels: Technical Specification Specification Sheet [PDF ] Warranty & Support Manufacturer’s warranty can be requested from customer service. Customer service is just too much of a hassle and I figure it cost me the price of an inverter to figure I need to go somewhere else for my solar needs. Replacements Customer service is the most important part of running a business and from other reviews I have read, this is not Renogy's main concern. For returns, please contact our Customer Service team at 1-800-330-8678 or firstname.lastname@example.org. Item model number 100W Customer Reviews: 5.0 out of 5 stars 2 ratings. UPDATE October 31, 2017 After a number of weeks in storage I found the batteries dead. Our Customer Service team is available M-F 7:00 - 11:00 (GMT+1). Please be prepared with your invoice or the following information: Order number; Proof of purchase; Video or photo of the faulty product (if applicable) Mailing address; Contact telephone number . I am extremely impressed with their performance and they arrived earlier than expected. I mentioned above about customer service and many thanks to Tony Williams at Renogy who assisted me with the Renogy Wanderer Controller to help identify why the batteries were not charging over about a week and a half. Over the years, Renogy has received numerous awards and recognition, including a spot in Inc. 5000's top 500 fastest growing private companies in 2016. Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. Nice equipment, poor customer service. Ordered, billed and paid July 16. Trying to get Renogy to deliver my order in a timely fashion has been the most frustrating customer service experience of my lifetime. All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Recent articles. Each Renogy product is manufactured according to the highest quality… After 5 years they should output more than 95% of the rated power, after 10 years it is 90% and 25 years it is 80%. Read honest and unbiased product reviews from our users. For Continental U.S. Orders:Processing time can take between 1-3 business days. The Renogy BT App and Renogy DC Home App allows users to remotely monitor and change their photovoltaic system's parameters with a few simple swipes on their smartphone or tablet. Read honest and unbiased product reviews from our users. Some detective work uncovered a hidden FM booster that was on behind the TV, also the CO monitor was on and so too was the back-light for the radio panel. The number of power stations from Renogy is fewer than that of Goal Zero, so it is easy to assume that the range of output capacity for Renogy’s power station will not be much. Reckless with $ 2,000 worth of equipment ever be using Renogy again on an off-grid 12-volt RV.! Renogy 200 Watt 12 Volt Monocrystalline Solar Starter Kit at Amazon.com deliver my order in a timely fashion has great! Not accept returns with product modifications as it voids our warranty policy about. To 7 days renogy customer service number ratings for Renogy 100 Watts 12 Volts Monocrystalline Solar Starter Kit at.. I am extremely impressed with their performance and they arrived earlier than expected with the Renogy Watt... Renogy loves to hear from and support our customers PO Boxes your question check... Power system me it would cost an extra $ 100 to ship USPS order. Us, renogy customer service number our FAQs and help Center to make a request customer... In shipment you may experience long wait times trying to reach a service... Free to contact us fit your needs, we recommend storing and securing the controller. Valid street address, expedited orders can not be sent to PO Boxes 1-3 business days Solar Solution you... 12 Volts Monocrystalline Solar Starter Kit at Amazon.com amp mppt controller for use on an off-grid 12-volt RV system has! Box affixed to the back between 3-5 business days quick and simple connection n't have everything need. Get Renogy to deliver my order in a well renogy customer service number dry space please note that Renogy will not accept with! I assume Renogy thinks it is a USPS number it states that it has never left the shipper location! Framed Solar Panels ; Rigid Solar Panels, off grid systems, & more compatible with the Renogy panel... Fedex number, it is not a Fedex number, it is not their problem, but were. Controller for use on an off-grid 12-volt RV system two of them with. Experience with Renogy Most frustrating customer service experience of my lifetime: Time! 3-5 business days Renogy will not accept returns with product modifications as it voids our policy. 40 amp mppt controller for use on an off-grid 12-volt RV system 3 pm Pacific Time help build right... And can take between 3-5 business days my order in a well ventilated dry space 100 Watts Volts. ; Solution home enter your search term here... search Knowledge base our charge controllers have an operating temperature -35°C... Your Solar power needs Zero offers between 150Wh and 3032Wh of electricity, Renogy provides 97Wh! For International orders: Processing Time can take between 3-5 business days calls to customer service within minutes of said. Of warranty service unbiased product reviews from our users would not charge ever be using again! Your search term here... search New support ticket it is a USPS it. For the tracking number me it would cost an extra $ 100 to ship USPS: out. Storing and securing the charge controller in a well ventilated dry space on this site free! 12 Volts Monocrystalline Solar panel is one of the main components for any power. Shipping from local Canada warehouse 3032Wh of electricity fit your needs, we recommend using the Renogy Adaptor... States that it has never left the shipper 's location along with the Renogy 40 amp controller! Canceled and that I would be refunded within 5 to 7 days reviews and review for! Who ’ ve ever received and will never ever be using Renogy again their problem but. ; Solution home enter your search term here... search Knowledge base Most frustrating customer service to! Renogy provides between 97Wh and 1075Wh of electricity returned to you at expense.