Their contact information, as well as the information for … Before you call or email us, check our FAQs and Help Center to make sure we didn’t already answer your question. FREE SHIPPING! It's almost a month since I put in my order, was assured everything was in stock and told I would get it in 5 to 7 business days. Renogy Academy; Video Tips; Downloads; Recent articles. Check ticket status. Please submit a ticket for all customer inquiries. All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. No contact and it now Sept 11th. Ground: Most Renogy products have free ground shipping offered and can take between 1-3 business days. Update the content in the field you'd like to change. Shipping was fast and customer service has been great. Renogy is a renewable energy company that offers affordable, DIY solar solutions, from individual components to prearranged kits for on-grid and off-grid applications, and camping accessories. Orders over $200 may require a signature. The number of power stations from Renogy is fewer than that of Goal Zero, so it is easy to assume that the range of output capacity for Renogy’s power station will not be much. Click here to make a request to customer service. Renogy loves to hear from and support our customers. Not impressed with Renogy’s customer response and their claims of warranty service. Specialties: Renogy is a solar energy company that strives to provide the highest quality solar products on the market while still maintaining an affordable price point. If you are in the area and would like to pick up your order from our warehouse, contact our Customer Service team at supportuk@renogy.com. Any modified products received will be returned to you at your expense. For your clean energy needs. 3.7 out of 5 stars Best Sellers Rank #390,361 in Patio, Lawn & Garden (See Top 100 in Patio, Lawn & Garden) #1,088 in Solar Panels: Technical Specification Specification Sheet [PDF ] Warranty & Support Manufacturer’s warranty can be requested from customer service. If you have any questions about tracking your order, please log onto your account to look for the tracking number. Home Solutions Forums Video. Exclusions may apply See Details When tracking that USPS number it states that it has never left the shipper's location. Their contact information, as well as the information for other departments, can be found below. Customer service is just too much of a hassle and I figure it cost me the price of an inverter to figure I need to go somewhere else for my solar needs. That is NOT a Fedex number, it is a USPS number. Email received said shipped on the July 20. You can ship via FedEx to a U. S. Post office box by using the street address of the post office and your box number. I NEED to know where my kit is. Fedex ( ground) tracking number- 9400111108296824494245. To determine what size system will best fit your needs, we recommend using the Renogy solar panel calculator. Renogy loves to hear from and support our customers. With these disconnected the batteries still would not charge. Renogy Academy. UPDATE October 31, 2017 After a number of weeks in storage I found the batteries dead. Nice equipment, poor customer service. View all Solar Panels; Rigid Solar Panels Read honest and unbiased product reviews from our users. The module temperature for our Renogy solar panels ranges from -40°C to 90°C. Exclusions may apply See Details. The Renogy 200 Watt 12 Volt Monocrystalline Solar Panel is one of the main components for any solar power (PV) system. I assume Renogy thinks it is not their problem, but they were WRONG about shipping. Power is in our DNA. Exclusions may apply See Details. Renogy Solar products sold by Renogy. We hope you have enjoyed your online shopping experience with Renogy. Please submit a ticket for all customer inquiries. With these disconnected the batteries still would not charge. Our technical team is available M-F 8:30 am- 3 pm Pacific Time. If you ever have any questions, feel free to contact us. Renogy loves to hear from and support our customers. For returns, please contact our Customer Service team at 1-909-287-7111 or submit a ticket . The Renogy unit was fine. We are proud to announce that all products on this site feature free fast shipping from local Canada warehouse. Products. We have a dedicated Customer Service Team to help build the right Solar Solution for you. FREE SHIPPING! We have a dedicated Technical Team to help build the right Solar Solution for you. For your clean energy needs. Our customer service team is available M-F 10:00 -19:00 Australian Eastern Time. 5.0 out of 5 stars Best Sellers Rank #243,738 in Patio, Lawn & Garden (See Top 100 in Patio, Lawn & Garden) #700 in Solar Panels: Warranty & Support Manufacturer’s warranty can be requested from customer service. During the process, Renogy was able to increase our presence by expanding the number of online marketplaces, suppliers, and wholesale partners they worked with. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Each Renogy product is manufactured according to the highest quality… View all Products; Solar Panels. They told me it would cost an extra $100 to ship USPS. I am extremely impressed with their performance and they arrived earlier than expected. Renogy loves to hear from and support our customers. This is the worst customer service I’ve ever received and will never ever be using renogy again. The Renogy BT App and Renogy DC Home App allows users to remotely monitor and change their photovoltaic system's parameters with a few simple swipes on their smartphone or tablet. Over the years, Renogy has received numerous awards and recognition, including a spot in Inc. 5000's top 500 fastest growing private companies in 2016. Shop for solar power products and accessories to complete your solar power system. Trust Renogy.com for all your solar power needs. BAD COMPANY, DREADFUL CUSTOMER SERVICE. Login Sign up. Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. For International Orders:Processing time can take between 3-5 business days. Want to get started with solar but don't know how? Shop for complete solar panel kits, portable solar panels, off grid systems, & more. Find helpful customer reviews and review ratings for Renogy 100 Watts 12 Volts Monocrystalline Solar Starter Kit at Amazon.com. Our customer service team is available M-F 10:00 -19:00 Australian Eastern Time. English. Products. Customer Center; Solution home Enter your search term here... Search Knowledge base. Renogy warranty registration. Enter your search term here... Search New support ticket . View all Solar Panels; Rigid Solar Panels We have a dedicated Technical Team to help build the right Solar Solution for you. The panel includes MC4 leads that extend from the junction box affixed to the back. I have been trying to contact them for 2 weeks!!!!! Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Despite many calls to customer service, I still don't have everything. Please note that not all items are eligible for Two Day or One Day shipping due to size, weight, … Customer service is not prompt with their response time. Go Figure ! All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. If you have any questions, please e-mail us at onlinestoreca@renogy.com. I purchased two of them along with the Renogy 40 amp mppt controller for use on an off-grid 12-volt RV system. Their contact information, as well as … While Goal Zero offers between 150Wh and 3032Wh of electricity, Renogy provides between 97Wh and 1075Wh of electricity. Ordered, billed and paid July 16. MPPT Rover Elite 20/40A. Check this page out in order to get exclusive Renogy learn information on all aspects of a solar setup including Solar panels, charge controllers, inverters, battery chargers, and more! Ground: Most Renogy products have free ground shipping offered and can take between 1-3 business days. How can we help you today? Please be prepared with your invoice or the following information: Order number; Proof of purchase; Video or photo of the faulty product (if applicable) Mailing address; Contact telephone number . PWM Rover Elite 20A 40A - Manual PWM Rover Elite 20A 40A - Datasheet Fuses and Wire Gauge The MC4 leads are compatible with the Renogy MC4 Adaptor Kit—allowing for a quick and simple connection. Their contact information, as well as the information for other departments, can be found below. They were more than happy to answer any questions I asked. Solar Applications. Your experience can help others make better choices. UPDATE October 31, 2017 After a number of weeks in storage I found the batteries dead. English ; Spanish (Latin America) Welcome . I contacted customer service within minutes of placing said order to ask for cancellation. Not only did I not receive a refund, $800 worth of equipment shipped to my home after I was told it was canceled. During the process, Renogy was able to increase our presence by expanding the number of online marketplaces, suppliers, and wholesale partners they worked with. Update your account details like name, email address, or phone number, anytime by following these steps: Select Account Settings from the menu bar. For returns, please contact our Customer Service team at 1-800-330-8678 or customerservice@renogy.com. At its inception, Renogy sold a limited range of solar products through Amazon, eBay, and a handful of suppliers expanding its product line and increasing the number of online marketplaces, suppliers, and wholesalers. Before you call or email us, check our FAQs and Help Center to make sure we didn’t already answer your question. This assumption is not wrong. Find helpful customer reviews and review ratings for Renogy Phoenix 246.24Wh/150W Portable Generator All-in-one Kit with 20W Built-in Solar Panel for Outdoors Camping Travel Emergency Off-Grid Applications, Phoenix, Black at Amazon.com. Recent articles. Any modified products received will be returned to you at your expense. Some detective work uncovered a hidden FM booster that was on behind the TV, also the CO monitor was on and so too was the back-light for the radio panel. FREE SHIPPING! View all Products; Solar Panels. Renogy Framed Solar Panels have a performance warranty of 25 years. MPPT Rover Elite 20/40A. We have a dedicated Customer Service Team to help build the right Solar Solution for you. We have a dedicated Customer Service Team to help build the right Solar Solution for you. Solar Applications. Customer Center. Read honest and unbiased product reviews from our users. Item model number 120-cell for Off-Grid On-Grid Customer Reviews: 3.7 out of 5 stars 3 ratings. Item model number 100W Customer Reviews: 5.0 out of 5 stars 2 ratings. Read honest and unbiased product reviews from our users. Our technical team is available M-F 8:30 am- 3 pm Pacific Time. | Read 21-40 Reviews out of 23 Their contact information, as well as the information for other departments, can be found below. Our Customer Service team is available M-F 7:00 - 11:00 (GMT+1). The majority of our solar panel are water proof and do fare well in extreme conditions however, our charge controllers are not water proof. If you ever have any questions, feel free to contact us. See Details. Customer service is the most important part of running a business and from other reviews I have read, this is not Renogy's main concern. Find helpful customer reviews and review ratings for Renogy 300 Watt 24 Volt Monocrystalline Grid Large System Residential Commercial House Cabin Sheds Rooftop Multi-Panel Solar Arrays, 300W at Amazon.com. We recommend storing and securing the charge controller in a well ventilated dry space. Contacted Renogy twice, starting Sept 1st and each time getting a responding email with a Customer Support ticket and that a support rep will contact me usually within 24 hrs. To determine what size system will best fit your needs, we recommend using the Renogy solar panel calculator. Whereas our charge controllers have an operating temperature of -35°C to 55°C. Our solar sizing calculator allows you to input information about your lifestyle and appliances and devices used to help you decide on the right number of solar panels to install for your system. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. For returns, please contact our Customer Service team at 1-800-330-8678 or customerservice@renogy.com. See Details. Our solar sizing calculator allows you to input information about your lifestyle and appliances and devices used to help you decide on the right number of solar panels to install for your system. Some detective work uncovered a hidden FM booster that was on behind the TV, also the CO monitor was on and so too was the back-light for the radio panel. At its inception, Renogy sold a limited range of solar products through Amazon, eBay, and a handful of suppliers expanding its product line and increasing the number of online marketplaces, suppliers, and wholesalers. Trying to get Renogy to deliver my order in a timely fashion has been the most frustrating customer service experience of my lifetime. If you need solar accessories or wiring, Renogy has you covered. For Continental U.S. Orders:Processing time can take between 1-3 business days. Please be prepared with your invoice or the following information: If you are in the area and would like to pick up your order from our warehouse, contact our Customer Service team at supportuk@renogy.com. Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. I was told it was canceled and that I would be refunded within 5 to 7 days. Over the years, Renogy has received numerous awards and recognition, including a spot in Inc. 5000's top 500 fastest growing private companies in 2016. They are being reckless with $2,000 worth of equipment. After 5 years they should output more than 95% of the rated power, after 10 years it is 90% and 25 years it is 80%. For convenience, this kit also consists of eight sets mounting Z-Brackets, branch connectors, one 20ft 10AWG MC4 Adaptor Kit, one 8ft 4AWG Tray Cable, and fusing components for protection of your … I mentioned above about customer service and many thanks to Tony Williams at Renogy who assisted me with the Renogy Wanderer Controller to help identify why the batteries were not charging over about a week and a half. When I track that number label was printed at Renogy July 20. Replacements No one is answering my calls or emails. Customer Center; Solution home; FAQ; FAQs; Enter your search term here... Search Changing account details Renogy UK Support Modified on: Thu, 13 Aug, 2020 at 10:05 AM. Renogy loves to hear from and support our customers. Join the 23 people who’ve already reviewed Renogy. Announce that all products on this site feature free fast shipping from local Canada warehouse panel.... Assume Renogy thinks it is a USPS number to customer service agent as well as … loves... 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